Returns & refunds

Returning a piece

For damaged, defective, incorrect or missing items, contact support@avelune.fashion with your order number and a description of the issue as soon as possible, preferably within 30 days of delivery. Photos of the item and packaging help us investigate. This reporting request does not shorten any mandatory consumer rights. We will investigate and arrange an appropriate replacement, refund or other remedy required by applicable law. Avelune takes care of your request from start to finish. Contact our customer care team directly for help with your order. Our responsibilities to you remain the same throughout the resolution process. We do not offer voluntary returns for a change of mind or an incorrectly selected size when the item matches its description. Please check measurements before ordering. This exclusion does not apply to faulty or misdescribed goods or where a statutory cancellation or return right applies. Contact us before returning anything. If a return is necessary, we will provide the authorized address, which may be in China, and confirm postage arrangements in writing. Do not send items to our registered business address or the parcel sender address without instructions. We cover necessary return postage for confirmed faulty or incorrect items; other authorized returns are assessed under the applicable rights and agreed terms before dispatch. Request cancellation immediately if needed. We can generally cancel before warehouse processing starts; after processing or shipment, cancellation may not be possible except where required by law. Approved refunds are issued to the original payment method. Your payment provider controls the time taken for the credit to appear.

Contact us first

Contact our support team with your order number and the item you need help with. Do not send items to our registered business address or a supplier’s parcel address without return instructions.

Damaged, incorrect or missing items

Please include a description of the issue and, where possible, photographs of the item and packaging so we can investigate. This does not limit any rights you have under applicable consumer law.